Business as Usual
Our continuation plans ensure that we can continue to take orders and deliver products to customers regardless of the extent of the outbreak.
We have put in place numerous sophisticated systems which allow our employees to work remotely and still have access to their normal phones, email and other systems which enable them to process orders and help our customers. Most of our team are working remotely already except for the warehouse. Within our warehouse, we have been able to put in place numerous social distancing measures to protect employees whilst still ensuring we can meet customer needs.
Will order times be affected? —- (SEE UPDATES BELOW)
Currently our despatch times are unaffected, and we aim to ensure all orders are fulfilled by our team within one working day as normal. In the event of a major outbreak in the UK these despatch times may increase slightly by 1-2 days depending on demand.
For shipping we use couriers who are part of the government contingency planning can continue operating throughout Europe and rest of the world as normal during the outbreak. Even in countries currently in lock down such as France, Italy, Germany and Spain, they are still delivering as normal with some minor delays of 24 hours for additional border checks.
Are stock levels affected?
No, Armster UK sources stock direct from the factory and currently we do not have any stock issues outside of our normal operating parameters. Due to our extensive contingency planning, it is unlikely that stock levels will be affected during this period.
Are you still dispatching overseas?
Yes, all governments are keen to keep supply chains moving as much as possible.
UPDATE : 15.04.20
All carriers are experiencing extremely high volumes currently. In addition to this they have a very limited workforce, with staff isolating etc. Although we are still processing orders as usual, collection and delivery times will be affected. Please allow extra time for your order to arrive, and use your Royal Mail / Parcelforce tracking number to keep updated on its progress.